Is the I.V.A included in the price of the items?
All prices that appear in our online store include 21% of I.V.A.
Is there a minimum purchase amount?
We do not have minimum purchase quantities, the only minimum we put is € 15 purchase uros. It is the minimum we need to be able to offset our management and preparation expenses.
-Credit card: it is a secure, fast, simple and free way to send money, or make payments on the Internet. Credit or debit card.
-PayPal: It has no additional commissions and the payment is instantaneous. You can use your PayPal account or a credit card, it allows you to refund the amount if we do not comply. This system is also used as virtual tpv.
-Contra refund: We no longer allow this payment, it generates too many incidents.
What is the delivery time of the order?
Normally, the delivery time is between 1 and 2 days to within the peninsula. Orders for the Canary Islands, Ceuta or Melilla are sent by post and can take between 5 and 15 days.
How much are the shipping costs?
The shipping costs as a general rule amount to normal packages in the peninsula about 6.- € Balearic Islands, Ceuta, Melilla and Canary Islands and Tenerife 12.- € uros From € 50 net import uros we will not charge shipping costs in the peninsula. Rest of Spain minimum order for ports paid 100 € uros.
Is any item in my order sold out, and I already made the payment?
It is very difficult that some of the items that are in our online store are sold out, because if that happens what is deactivated immediately from our customers can not buy it. In the event that this occurs after placing the order, we will contact you to communicate urgently and give you the option to exchange it for another item or to make the corresponding refund for the amount of that product.
Returns will only be accepted when the reason is BREAK, DEFAULT OR BAD CONDITION of a product. For this we must contact us in A MAXIMUM TIME OF 7 DAYS by calling 648725649 (Monday to Friday from 10-13h and from 17-20h), sending a whatsapp (24Hours) to 648725649 or by writing a email@example.com forwarding the detail of your order. After 7 days we will not accept any return or claim.
How can I place my order?
Orders can be made on our website www.bitom.es or by email: firstname.lastname@example.org
By WhatsApp 0034 648725649